Telemedicine FAQ

What Is Telemedicine?

Telemedicine is a way that you can interact with your doctor or nurse practitioner through a video chat on your phone or computer.

Why Do Telemedicine?

Telemedicine allows you to review your condition with your provider while remaining in the privacy of your home. In the time of COVID-19, this is a good option, particularly for patients with higher risk from the coronavirus (older patient, patients with chronic lung or heart disease, patients with immune compromise, patients with diabetes).

What Do I Need For A Telemedicine Visit?

You will connect via an email on your computer or via a text on your phone or tablet. There are a couple of things that will help ensure that your experience is smooth and seamless. Make sure that you are using a device with a webcam, a microphone, and a strong internet connection. Make sure all those functions are turned on. If using your computer, Google Chrome browser will provide the optimal experience. Try to find a quiet and well-lit place to sit during your visit. If your visit is related to the inside of your mouth or nose, a flashlight may be helpful.

Will My Telemedicine Visit Be Confidential?

Yes. The visit takes place through a HIPPA-compliant video link.

What Will My Telemedicine Cost?

Costs and coding for telemedicine visits have been adjusted during the COVID-19 outbreak. At this time, billing for a telemedicine visit is the same as for an in-office visit.

Will My Insurance Cover a Telemedicine Visit?

Yes. Telemedicine is a covered service through all insurance plans, including Medicare. Telemedicine coverage has been expanded during the COVID-19 outbreak to maintain medical access while also advocating a safer at home position.

How Do I Schedule a Telemedicine Visit?

Call (615) 340-4000 or contact us through this website to request an appointment. A patient representative will help you schedule a telemedicine appointment with your provider. The appointments are set for a specific date and time, just like in-office visits.